The Social Security Administration (SSA) will be transitioning to appointment-based services for in-person visits to local field offices. SSA requires customers to schedule an appointment for services, including requests for Social Security cards.
SSA emphasizes it will not turn people away for walk-in service who are unable to make an appointment or do not want to make an appointment, such as “members of vulnerable populations, military personnel, people with terminal illnesses, and individuals with other situations requiring immediate or specialized attention.” Field offices with minimal wait times will also continue to provide walk-in assistance.
SSA encourages people to take advantage of online services. Additionally, the Eau Claire office has a drop box available 9am-4pm if you need to drop off paperwork and the phone number is 1-866-815-2924.
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